Grand Palace Hotel is a four-star business hotel located in Tianhe District, Guangzhou. The hotel features classic European castle architecture and is near the city's dynamic business center. It offers convenient access to major attractions, including Guangzhou Tower and Yuexiu Park.
Location
Situated in Guangzhou's Tianhe district, the hotel is a short distance from key sites like CITIC Plaza and the Guangzhou Zoo. The hotel provides easy transport links, with a 10-minute walk to Linhexi Station and around 25 minutes' drive to Guangzhou Baiyun International Airport.
Rooms
The hotel comprises 146 air-conditioned rooms equipped with minibars and flat-screen televisions. Certain rooms provide seating areas for guests to relax, while twin rooms offer amenities such as cable TV, electric kettles, and private bathrooms with bathtubs. Additional features include plush interiors and complimentary toiletries in attached bathrooms.
Eat & Drink
Daily buffet breakfasts are served at Yi Restaurant, providing a variety of meal choices. Guests can also enjoy refreshments at the lounge bar, offering both Mediterranean and Cantonese cuisines. A broad selection of local restaurants is within walking distance for diverse dining experiences.
Leisure & Business
Guests have access to a fitness center and a spa with a sauna, promoting relaxation and recreation. The hotel also offers facilities aimed at business travelers, including complimentary wireless Internet access and concierge services. A 24-hour front desk and laundry services further enhance guest convenience.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
TianHe District Lin He Middle Road 63DongFang Bao Tai Plaza 1 Floor 011
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
convenient location
helpful staff
room cleanliness
dining options
6.8/10
Nice
Rooms
6.9
Location
8.3
Service
7.1
Dining
5.9
Guest reviews
6.8/10
based on 20 review
4/5
based on 141 review
7.8
7.8/10based on 121 review
#148 of 3,763 hotels in Guangzhou based on Tripadvisor
John
United States of America,
May
2024
8.2/10
My stay at the hotel was fantastic! The room I stayed in was spacious, quiet, and incredibly clean, providing a perfect retreat after a day of exploring. However, there could have been more facilities in the room to enhance the comfort level. The pillows were a bit lacking, but overall, the room was great.
Rooms
8.0
I found the room to be spacious, quiet, and clean, making it a cozy haven during my stay.
Service
9.0
The hotel staff was incredibly friendly and helpful throughout my stay, ensuring that I had everything I needed to make my trip enjoyable.
Location
10.0
The hotel's location was fantastic, offering easy access to transportation options like the Guangzhou East Railway Station and the Po Park Shopping Plaza, making it convenient to explore the city and enjoy shopping and dining experiences.
Dining
7.0
The dining experience at the hotel was satisfactory, especially for breakfast. However, there is room for improvement for offering more options catering to diverse dietary preferences.
Facilities
7.0
The hotel's facilities were adequate, providing everything needed for a comfortable stay, though there was some room for enhancement to elevate the overall guest experience.
Phillip
United States of America,
April
2024
6.4/10
The hotel provided good, cozy, and comfortable rooms, but some issues due to ongoing restructuring. The service was friendly overall, despite some delays and language challenges. The location was convenient, close to transportation hubs and shopping options, but noise disruptions were a concern. The dining experience lacked variety and adjustments were needed for certain dietary preferences. The facilities offered basic amenities with room for improvement.
Rooms
7.0
The rooms were good, cozy, and comfortable, perfect for a family of at least 3+ people.
Service
6.0
The staff were friendly but had some communication challenges and delays in responses.
Location
8.0
The hotel was conveniently located near transportation hubs and shopping options, with noise disruptions being a drawback.
Dining
5.0
The dining experience was simple and lacked variety, needing improvements for different dietary needs.
Facilities
6.0
Basic amenities were available, but there is room for enhancement.
Lisa
United Kingdom,
March
2024
7.6/10
The hotel offers spacious and clean rooms equipped with necessary amenities, although they can be a bit dark at times. The service is friendly and helpful, despite a credit card issue upon check-in. The location is fantastic, conveniently close to transportation hubs and shopping areas. The dining options are average with room for improvement. Overall, a comfortable stay with great value for money.
Rooms
8.0
The rooms are large, very clean, and come with expected amenities like a hair-dryer, toothbrush, and hair comb.
Service
8.0
The service staff is friendly and goes out of their way to assist guests, even after a minor misunderstanding with payment.
Location
9.0
The hotel's location is excellent, situated on a quieter street near major transportation links and a variety of shops and dining options.
Dining
6.0
The dining experience, particularly breakfast variety, could be enhanced to cater better to diverse dietary preferences.
Facilities
7.0
The hotel offers standard facilities for a comfortable stay but could improve dining options.
Anthony
United States of America,
March
2024
5.0/10
Upon arrival, I was struck by a terrible stench in the rooms that smelled damp, prompting me to seek alternative accommodation, even if it meant forfeiting two nights. While the staff were friendly, response times to my inquiries about the hotel were a bit slow, and not all questions were addressed satisfactorily. The location, while convenient with its proximity to the East Railway station and various shopping options, had its downsides near busy transportation hubs that affected my overall stay. The dining experience, inclusive in the room rate for two persons, was lacking in Western-style options and fell short of expectations. Despite these drawbacks, the facilities were adequate for our needs, receiving a passable rating.
Rooms
5.0
The rooms had a terrible stench and damp smell, which led me to search for another place to stay, forfeiting part of my reservation.
Service
6.0
The staff were friendly and responsive in assisting us when needed, but responses to inquiries were slow and not always comprehensive.
Location
5.0
The location, although close to the East Railway station and shopping plaza, had its drawbacks near busy transportation hubs that impacted my stay.
Dining
5.0
The dining, inclusive in the room rate for two persons, lacked variety in Western-style options and did not meet expectations.
Facilities
6.0
The facilities met basic needs, but fell short of providing an exceptional experience.
Karen
United States of America,
February
2024
7.4/10
My stay at the hotel was quite pleasant overall. The room was spacious, quiet, and clean, making it a cozy and comfortable space. However, the lack of facilities in the room was noticeable and the decor looked a bit dated.
Rooms
8.0
I found my room to be spacious, quiet, and clean, providing a cozy and comfortable atmosphere. However, there weren't many facilities available in the room.
Service
7.0
The service I received during my stay was really nice and helpful. The staff member who addressed an issue upon my arrival was understanding and apologetic. However, there were instances where responses to my inquiries were slow and not fully addressed.
Location
9.0
The hotel's location was excellent, conveniently situated near the city center and just a short walk from the Guangzhou East Railway Station. This proximity not only saved me money on transportation but also provided easy access to various shopping and dining options.
Dining
6.0
The dining experience at the hotel was average. While the food was okay, it fell short of the expectations set by the hotel's star rating. The overall dining experience was not particularly impressive.
Facilities
7.0
The hotel's facilities were sufficient but not exceptional. It offered basic amenities but lacked any standout features or services that would elevate the overall experience.
Tony
United Kingdom,
December
2023
7.4/10
The hotel is conveniently located in the Tianhe district, very close to the Guangzhou East railway station and a variety of shops and dining options. The rooms provide a choice between standard and deluxe, with the deluxe rooms offering a more luxurious experience, albeit at a higher price. The service was a mix of friendly and professional interactions, with some hiccups like credit card double charging. The dining options were adequate but not exceptional, catering more towards Western tastes despite the hotel's star rating. Overall, the hotel offers a convenient location for exploring Guangzhou with some room for improvement in service and dining.
Rooms
8.0
I stayed in one of the deluxe rooms, and it was truly amazing. However, my non-smoking room had a faint smell of smoke lingering from before the renovation.
Service
7.0
The staff were generally professional and friendly, although there were instances of misunderstandings with charges and vouchers. The credit card being charged twice was a real inconvenience.
Location
9.0
The hotel's location is fantastic for transportation and shopping, being near the Guangzhou East railway station and the Po Park Shopping Plaza with an array of stores and dining options. It strikes a good balance between convenience and a quieter atmosphere on a smaller street.
Dining
6.0
The dining experience was decent, but the quality did not match the billing as a 4-star hotel. The breakfast selection was limited, and the offerings leaned more towards Western tastes despite the hotel's star rating.
Facilities
7.0
The hotel offers standard facilities like room service, laundry, and dry cleaning, but nothing extraordinary. The focus seemed to be more on the convenient location rather than extensive amenities.
Jeffrey
United Kingdom,
December
2023
6.4/10
I found the hotel to have a mixed experience. The rooms have so many stains that it was off-putting, but they are spacious and clean. The service was slow in responding to my queries, my credit card got charged twice, but eventually, I found them friendly and helpful. The location is fantastic, convenient for transportation and shopping, despite being in a darker area. The dining options were only average despite the higher price point advertised.
Rooms
6.0
The rooms on the fifth floor had too many stains to count, but overall spacious and clean.
Service
7.0
At first, their replies were slow and my credit card was charged twice, but the staff turned out to be friendly and helpful.
Location
8.0
The location is fantastic, offering easy access to transportation and shopping options despite being in a darker area.
Dining
5.0
The dining experience was just about okay, not meeting the expectations set by the price and the hotel’s rating.
Facilities
6.0
The facilities were average for a 3-star hotel but not up to par with the indications of a 4-star establishment.
Jon
United Kingdom,
November
2023
6.8/10
The hotel is ideally located near the Guangzhou East Railway station, offering a quieter setting off the bustling Linhe Road Central. The rooms, although spacious for a family, had a noticeable smoke smell despite being non-smoking. The service was a mix of helpful and not overly friendly encounters. The dining options were acceptable, but improvements for diverse dietary preferences are needed. The hotel facilities were decent, catering to basic needs.
Rooms
7.0
The rooms on the fifth floor were spacious, suitable for a family, but unfortunately, the non-smoking room had a strong smoke odor.
Service
6.0
The service was a mix of helpful interactions and moments of less friendly encounters.
Location
8.0
The location near the Guangzhou East Railway station and Po Park Shopping Plaza offers convenience with a quieter ambiance.
Dining
7.0
The dining options were satisfactory, but enhancement is necessary for individuals with specific dietary requirements.
Facilities
6.0
The hotel facilities met basic needs, but nothing extraordinary was offered.
Humphrey
United Kingdom,
October
2023
7.4/10
The hotel provides all the amenities you expect from a four-star hotel, but falls short in cleanliness and some maintenance issues in the rooms. The service stands out for their immediate assistance when an incident occurred. The location is convenient, close to transportation hubs and shopping options. The dining experience, while satisfying, may not meet the expectations of a higher-starred hotel.
Rooms
7.0
The rooms, although equipped with standard amenities, lacked cleanliness and had some faulty elements.
Service
9.0
The staff was quick to respond and assist when an unfortunate incident of theft happened on the hotel's property.
Location
8.0
The location is convenient, walking distance to transportation hubs and a variety of shopping options.
Dining
6.0
The dining options were satisfactory, but not up to par with a four-star hotel standard.
Facilities
7.0
The hotel's facilities are adequate but do not exceed expectations.
convenient location
room cleanliness
Alexander
United States of America,
September
2023
6.4/10
My stay at the hotel was a mixed experience. The rooms were spacious, quiet, and clean, perfect for a family of at least 3+ people, but they are starting to look rundown. The service was efficient, but at times a bit cold, and I had a little issue at check-in regarding breakfast vouchers. The location was convenient, close to the East Railway Station and shopping areas, saving me money on taxis, but it felt quieter tucked away off the bustling Linhe Road Central. The dining was a hit or miss, as some dishes were tasty while others were not up to par. The facilities provided were decent but nothing extraordinary.
Rooms
7.0
The rooms were spacious, quiet, and clean, suitable for a family of at least 3+ people, but they are starting to look rundown.
Service
6.0
The service was efficient, though at times a bit cold. There was a minor issue with breakfast vouchers at check-in.
Location
8.0
The location was convenient, close to the East Railway Station and shopping areas, saving on taxi costs, but it felt quieter off the bustling Linhe Road Central.
Dining
5.0
The dining experience was mixed, with some dishes tasty while others were not up to par.
Facilities
6.0
The facilities provided were decent but nothing extraordinary.
Christina
United States of America,
September
2023
7.0/10
I had a mixed experience at this hotel. The rooms were spacious, clean, and comfortable, but the breakfast was quite expensive. The service was a bit confusing with a misunderstanding about breakfast vouchers and payment. The location was fantastic, close to various amenities, although some aspects were not ideal like the 'free' internet and dark surroundings. The dining was just okay, not meeting the standards of a higher-rated hotel. Overall, a decent stay with some ups and downs.
Rooms
8.0
The rooms were very spacious and clean, and I found them to be nice and comfortable.
Service
7.0
The staff were friendly and professional, although there was a bit of confusion over payment during our stay.
Location
9.0
The location was great, being near the city center and close to the Guangzhou East railway station. Despite some drawbacks with the internet and surrounding area, it was very convenient for getting around.
Dining
5.0
The dining experience was average and did not fully meet the expectations set by the hotel's rating. The homemade bread was a nice touch.
Facilities
6.0
The hotel facilities were satisfactory. However, some improvements could be made to enhance the overall guest experience.
Peter
United Kingdom,
September
2023
6.6/10
The hotel has deluxe rooms, great for families, but unfortunately, our non-smoking room reeked of smoke with a terrible stench. The service had a mix of charging mishaps but also professional and friendly interactions. The location is superb, near the bustling Linhe Road Central and the train station. The dining options were average for a 3-star hotel. Overall, a decent stay with ups and downs.
Rooms
5.0
The room was supposed to be non-smoking but had a strong smoke smell.
Service
7.0
The service had some charging mistakes but the staff were helpful and friendly.
Location
8.0
Great location near the bustling Linhe Road Central and close to the train station.
Dining
6.0
Average dining experience for a 3-star hotel.
Facilities
7.0
Standard facilities for a mid-range hotel.
Pat
United States of America,
September
2023
7.2/10
The hotel had a great location near public transport, close to the East Railway station and a variety of shops and restaurants. The rooms looked dated before a recent renovation but were on the fifth floor with views of old condos, though slightly dark. The service was friendly but had a minor issue with breakfast vouchers. The dining was average for a 3-star hotel. The facilities were decent, and the overall value for money was fair.
Rooms
7.0
The rooms looked dated before a radical restructuring but were comfortable after the renovation. They were on the fifth floor with views of older condos and were a bit dark.
Service
7.0
The staff was friendly and helpful, though there was a minor issue with the breakfast voucher policy.
Location
9.0
The hotel is conveniently located in the center of the Tianhe district, close to public transport, the East Railway station, and a variety of shops and restaurants. It offers a quiet retreat off the bustling Linhe Road Central.
Dining
6.0
The dining experience was average for a 3-star hotel but fell short of the expectations set by the hotel's 4-star rating and pricing.
Facilities
7.0
The hotel had decent facilities that met basic needs but were not exceptional.
Michael
United States of America,
September
2023
7.4/10
My stay at the hotel was a mixed experience. The rooms, although cute, had some faulty elements and didn't feel very clean. The service was friendly and helpful, but there were issues with communication as English was not spoken well. The location was convenient for transportation and shopping, but there were concerns about safety in some areas. The dining options were limited, but the quality was good. Overall, the stay offered value for money with some room for improvement in certain areas.
Rooms
7.0
The rooms, despite looking cute, had faulty elements and didn't feel very clean.
Service
7.0
The staff, although friendly and helpful, faced challenges with English communication.
Location
8.0
The location was convenient, close to transportation hubs and shopping areas with good amenities.
Dining
7.0
The dining options were limited but of good quality.
Facilities
8.0
The facilities offered were satisfactory for a comfortable stay.
Ernest
United Kingdom,
September
2023
8.0/10
The hotel offers cozy and comfortable rooms with all the necessary amenities for a four-star experience. Despite some language barriers during the payment process, the staff was incredibly helpful, even assisting with viewing surveillance footage. The location is fantastic, close to transportation hubs and shopping centers. The dining options are simple but varied. Overall, the facilities provided meet expectations for a pleasant stay.
Rooms
8.0
The rooms were good, cozy, and comfortable, equipped with expected amenities for a four-star hotel.
Service
8.0
The staff, although facing challenges with language at payment, immediately assisted and provided necessary services.
Location
9.0
The hotel's location is fantastic, conveniently close to transportation hubs and shopping areas in the Tianhe district.
Dining
7.0
The dining experience was simple but offered a variety of selections.
Facilities
8.0
The facilities provided were up to standards for a pleasant stay.